Good to Know

Things you should know about your stay.

The Alpbacherhof Hotel is open from:
Summer 2019: 13th  July to 1st December 2019
Winter 2019/2020: 6th December to 13th April 2020

Our Reception Team are on duty from 7.30am to 10.00pm.

Check-out

We ask for your understanding that check-out is 11 am on the day of your departure. The surcharge for a late check-out is € 30.- per person (only available upon request and pending availability).

 

Deposit Payment

The deposit payment is a processing fee. In the event of a cancellation, it will only be refunded if the payee has arranged a travel insurance policy or can present a doctor’s note.

Date Changes

In the event of an early departure or delayed arrival, the entire price of reservation as booked will be included in the bill.

Cancellation policy as per the AGBG:

  • to 31 days before arrival no cancellation fee
  • from 30 days to 1 day before arrival, 70% of the original booking will be charged
  • from 1 day before arrival 100% of the agreed reservation will be charged

You reservation is considered confirmed when we receive your deposit payment of € 200.00 per person Bank transfer to our account at Sparkasse Alpbach: IBAN: AT44 2050 8003 0000 3449, BIC: SPRTAT21XXX or payment by credit card. We will require the number and expiration date of your Visa or MasterCard.

Luxury Board Accommodation

The prices are given, unless otherwise indicated, per person and per day including the Alpbacherhof luxury board accommodation. No discounts will be given for any services not consumed.

Surcharge for a single room

For single-room occupancy: the Home Comfort Rooms Alpine and Alpbach incur a surcharge of € 15.- per day , for all other room categories a surcharge will be € 25.- per day will be incurred.

Tourist Tax

We pay a local tourism tax of € 2.00 per person per day to the tourist board. This is included in our room prices and all our package offers.

  • Nature Spa: From 2 pm to 7 pm.
  • Sauna: From 11 am to 7 pm.
  • Fitness room: From 7 am to 10 pm.
  • Outdoor pool, indoor pool and relaxation rooms: From 7am to 7pm.
  • Relaxation Lounge: Beauty and vitality treatments from 9am to 12 noon and from 2.30 to 7.30pm.

Our team will reserve the time slot for the booked treatment, and make careful, concerted preparations for the reservation. If you are not able to honour your arrangement, please do give other guests the opportunity to indulge. If you are not able to keep your appointment, please let us know at least 24 hours in advance; Otherwise, the full price of the therapy will be charged.

Please understand that we can only accommodate dogs if a previous agreement is made, with their own sleeping arrangements (basket, blanket, etc.), and can only reserve certain rooms for guests with dogs.
Pets may not accompany guests to the dining room, Natur Spa and Panorama Gardens. € 15.- per day

The hotel can not be held responsible for any forgotten items. Return packages must be paid by the guest.

We do our utmost to ensure that our homepage is current. All information given is without guarantee. Errors and omissions could occur

A binding contract between the guest and the Natur & Spa Resort The Alpbacherhof **** s is only binding when both parties have accepted the conditions given.

Offering a host of holiday benefits for our guests.

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